12Money
USDT top-up
The API balance is topped up in USDT from the portal. You choose the amount, and exactly that amount arrives on the balance: we pay the payment service’s fee.
How to top up
Open “Balance and top-ups”
In the portal, open the “Balance and top-ups” section and start a top-up.
Choose a network and an amount
Pay in USDT
Send exactly the amount shown on the payment page, in USDT and on the chosen network. The network fee for the transfer is paid by the wallet you send from.
Wait for the top-up to be credited
Once the payment service confirms the transfer, the amount appears on your balance. The balance and transactions are visible in the same section.
Fees
- Top-up amount
- Payment service fee
- Ours. You do not pay it, and it does not appear as a separate line in the top-up.
- Network fee
- This is the blockchain network’s charge for the transfer itself. It is paid by the wallet you send from, as with any USDT transfer.
- Exchange or wallet fee
- If you pay from an exchange, it may charge its own withdrawal fee. Send with some margin: the full amount must reach the payment page.
The network fee and the exchange or wallet fee do not go to us and are not refunded.
Bonus for a large top-up
| Top-up | Bonus | Example |
|---|---|---|
| None | The amount you choose—exactly that is credited to your balance | |
- The bonus is balance, not money: it is spent on images like any other balance.
- No partner reward is earned on the bonus.
Payment window
The payment address is valid for . Send exactly the amount shown on the payment page, in USDT, on the network you chose. You can have no more than five unpaid top-ups at a time.
A payment on a different network is not only a delay: it is not credited automatically. What to do is described below.
If something goes wrong
| What happened | What happens to the money | What to do |
|---|---|---|
| Less arrived than needed | We credit the amount that actually arrived, after the payment window closes and the payment service confirms it | Nothing. If you need the full amount, top up again |
| More arrived | We credit the whole amount | Nothing |
| Paid after the window closed or on a different network Or paid again to the old address | Not credited automatically | Send the transaction hash to support, and we will credit it once the payment service confirms it |
| The payment is frozen for an AML review | It stays frozen until the review ends. We credit it if the payment service releases it | Answer the service’s requests through our support |
Remaining balance
An unspent balance cannot be withdrawn. In exceptional cases, support decides whether to make a refund.
Deleting an account does not give a refund: the balance left on it disappears along with the account.
Where to get help
Write to support: give the top-up number from the “Balance and top-ups” section and, if you have already paid, the transaction hash.